FAQs

What Android versions does One Click Root support?

  • One Click Root currently supports almost all phones running Android 2.1.x, 2.2,x, 2.3.x, 4.0.1 and 4.0.2. For devices running newer versions of Android, we offer support for some on a device by device basis. The best way to see if your Android device is supported is to download the program and run our free scan
  • Please note HTC devices are currently not supported

Can using One Click Root damage my phone?

  • No. One Click Root has been specifically designed to not damage or brick Android devices. If your device is a model which cannot safely be rooted, our software will automatically detect and prevent this. The only way a device could be damaged during the rooting process is if you were to disconnect the device or PC during the rooting process, so for your safety, ensure that  both your phone and PC remain powered and connected during the process

One Click Root Crashed (or will not open) on my Computer?

  • If you receive a Windows crash error when using or opening the program, please report the error to us and we will fix it quickly for you. To do so follow these steps:
  • Download our Error Log Collector
  • Open the geterrorlog.cmd file located inside the zip. The script will quickly run in a black command window and create a file called SEND_THIS_FOR_SUPPORT
  • Send the SEND_THIS_FOR_SUPPORT file to our support team
  • Our developers will review your error, fix it, and contact you shortly

How long does it take for One Click Root to root my Android?

  • The time varies a bit between phones, but between installing drivers and rooting it normally takes 2-5 minutes. Your device will restart several times during the process

One Click Root did not work on my HTC phone

  • Unfortunately at this time HTC devices are not supported. This will be fixed quickly in an upcoming version

Help, I have received the error message ‘You are running a version of Android that is currently not supported…’

  • If you receive this message, you are likely trying to root an unsupported device running Android 3.x or 4.0.3 and newer. Please refer to the website for updates and try again at a later date.

When I try to root my device I receive the error message ‘Unable to find Android device…’

  • This message usually occurs when the proper ADB drivers for your Android device have not been installed on your machine. Our universal driver attempts to support all devices, but in some cases you may need to manually install the drivers from the device manufacturer’s website.
  • ADB drivers are notoriously unreliable, so sometimes trying a second time or restarting your PC if you have installed the drivers and are still getting this error message.
  • The error can also occur if USB debugging is not enabled on your Android device

My Android device isn’t supported by One Click Root. When will I be able to root it?

We are unable to give exact dates in regards to new device support. They are added on a priority basis, with our development team currently working to add support to the following Android phones:

  • All HTC phones running Android 4.0.2
  • Samsung Galaxy S2
  • Samsung Galaxy S3
  • Samsung Galaxy Note and Note 2
  • Google Nexus 4, 7, 10 and Galaxy Nexus
  • HTC One X
  • LG Optimus L9

If you are unable to find the answer to your question here, please Contact Us.